Tag Archives: postaweek2011

The Social Media Complaint Department

Take a number, our customer service representative will be with you shortly… My friend Doug Erickson, who writes an excellent blog here, recently forwarded me an interesting article titled: A Better Way To Handle Publicly Tweeted Complaints. The gist is … Continue reading

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Why do we use Social Media?

In case you missed it, Pew Research just cam out with a pretty impressive study on our Social Media habits. More specifically, this study is less about how we use social Media and more about why we use it. You … Continue reading

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Building your Google+ business page

As promised, this week Google announced that they are adding business pages to Plus. As part of the ballyhooed effort they listed all the brands that have established their foothold in the Plus space. I won’t list them here because … Continue reading

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Facebook Page Upgrades

Not a day goes by that I don’t come across a Google alert for a blog or press release that talks about the “6 ways to make your Facebook page more engaging”. These headlines never fail to grab my attention … Continue reading

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Are you servicing your customers via Social Media?

One of the things I love about the explosion of Social Media marketing is that we get new studies every single day. You would think that Social Media, with its ability to record every interaction and transaction, would provide us … Continue reading

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How often should you post to your Facebook business page?

This is the raging debate in social Media, isn’t it. Everyone is looking for the holy grail in Facebook posting. Now, along comes a study from PageLever that is getting some traction. According to them the average Facebook post has … Continue reading

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Facebook is still king

Every time Facebook goes through changes there is a hue and cry about how this is it, the last straw, the death knell of the #1 Social Media platform. To paraphrase Mark Twain, rumors of Facebook’s demise are greatly exaggerated. … Continue reading

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