Monthly Archives: December 2011

The Social Media Complaint Department

Posted on December 1, 2011 by

Take a number, our customer service representative will be with you shortly… My friend Doug Erickson, who writes an excellent blog here, recently forwarded me an interesting article titled: A Better Way To Handle Publicly Tweeted Complaints. The gist is … Continue reading →

Posted in Social Media | Tagged , , , , | 4 Comments